Here to help.

Contact support

Contact us through our support form for product help, billing questions, cancellation, refund requests, or privacy requests. Rally Lane is operated by Luc Schurgers.

Enter your account email, workspace name if relevant, and a short description of the issue. We reply to the email you provide. For billing questions, an invoice number helps. Never send your password, sign-in codes, API keys, or full card details.

Support is handled by a person. There is no guaranteed response time or 24-hour support service.

Manage your subscription

Sign in and open Billing, then choose Manage subscription to open the Stripe customer portal. You can review invoices, update payment details, change plans, or stop your next renewal.

If you cannot sign in, contact support using your account email. We may need to verify ownership before changing billing or sharing account information.

Cancel or request a refund

Cancel before your next renewal in the billing portal. Cancellation takes effect at the end of your current paid period; it does not automatically refund an earlier payment.

Your first software subscription payment has a 14-day refund window. Contact us through our support form with your invoice number to request it. See the Refund & Cancellation Policy for renewals, plan changes, and managed services.

Privacy and account deletion

To request a copy, correction, or deletion of your personal data, use our support form and begin your message with “Privacy request.” You do not need to create an account to make a request.

Archiving a project or canceling a subscription does not delete your account. For full account or workspace deletion, contact us. We verify ownership and explain any records we must retain. See the Privacy Policy.

Planning your launch

For help choosing a plan, setting up your brand, or arranging a managed launch, use our contact form. The form saves your request for manual review; it does not create a paid subscription. Current availability is shown on the pricing page.