Refunds & cancellation

Your first 14 days

If you are buying a Rally Lane software subscription for the first time, you can request a full refund of your first subscription payment within 14 calendar days of that payment. No explanation is required. This applies once per customer, across all software plans.

Contact us through our support form, using your account email, with the invoice number before the window ends. We will refund the eligible payment and cancel that subscription. Paid access ends when the refund and cancellation are processed; export anything you need first. Your statutory rights are separate from this offer.

Monthly renewal and cancellation

Subscriptions renew automatically each month at the price shown when you subscribe, unless you cancel before renewal. Cancel in Billing → Manage subscription. The portal shows your renewal date and confirms when access ends. You keep paid access until the end of the current paid period.

After the first-payment window, we do not ordinarily refund renewal payments, partial months, unused AI credits, or a subscription you did not use. This does not limit refunds required by law, billing-error corrections, or remedies where we fail to provide the service.

If the portal is unavailable or you cannot access your account, use the support form to cancel. We use the time your cancellation request reaches us when resolving a renewal charged while the request is awaiting handling.

Changing plans

Review the amount and effective date in the Stripe portal before confirming a change. Plan changes take effect immediately and may produce a prorated charge or credit. A billing credit normally applies to future invoices and is not an automatic cash refund. The original first-payment refund window does not restart when you change plans.

Billing errors and service problems

If you see a duplicate, incorrect, or unrecognized Rally Lane charge, use our support form. Include the invoice number, amount, and date, without sending full card details. We investigate and refund incorrect charges. If paid access was not delivered, contact us so we can restore access or arrange an appropriate refund.

Managed launch and handover

Managed launch, consulting, and project handover start only after a written scope is agreed. That scope specifies fees, timing, deliverables, and cancellation or refund terms. The software first-payment offer does not automatically cover separately scoped services. If we cannot deliver agreed work, we will discuss a revised delivery plan or refund the undelivered portion, subject to your legal rights.

How refunds are returned

Eligible refunds are issued through Stripe to the original payment method. We will confirm when the refund has been submitted. Your bank or payment provider controls when it appears on your statement. Contact us if a confirmed refund has not arrived.

Your legal rights

This policy does not exclude mandatory consumer rights, cancellation periods, or remedies for defective or undelivered services that apply where you live. Where the law gives you greater protection, that protection applies. Read this policy together with our Terms of Service.